You can request a return by sending the products you purchased from nowartjewery.com (in parts or in full) to us within fourteen (14) days from the date of your order, provided that they are unused.
If you purchase NowArt Jewelry products purchased from websites other than nowartjewelry.com and from stores specified in the “Stores” link, you will be subject to the return/exchange and shipping conditions of the relevant website or store. The following instructions are only valid for nowartjewelry.com orders (!)
For your order cancellation / return requests, you must log in as a member and create an online request from the My Account/Return Requests section.
Returns can only be made free of charge with Yurtiçi Kargo
The orders you want to return must be sent to Yurtiçi Kargo in the form they were sent to you, together with the product, invoice, delivery note, certificate, insurance forms and gift products, if any. You can make your shipments with different cargo companies with the sender paid. VAT and other legal obligations, if any, of products for which the original invoice is not sent will not be refunded.
After the return is received, the cost of the products will be refunded to the credit card if the order was placed using a credit card, or to the bank account if it was placed via money order/EFT. The refund payment will be made to your account within 14 days after the product reaches us.
Return or Exchange Address:
Mollafenari Mh. Küççüler Pazarı Sk. Yeni Han Kat:2 No:50 Çemberlitaş Fatih / İSTANBUL
Order Cancellation
According to consumer rights, you can also use your right of withdrawal from your order before it is delivered to cargo. For this, before you are notified by e-mail that your order has been delivered to the cargo, you must open an 'Order Cancellation' request from the My Account/Return Requests section or provide information about the order or product you want to cancel to nowartjewelry@gmail.com. If your order has been delivered to the cargo, you can use your right to return within fourteen (14) days as per the consumer protection law.
You have a 1-year right to repair and maintenance for your purchases. The cargo is your responsibility for shipments for repair and maintenance.
In products that are produced in accordance with special requests and demands or made personalized by making changes or additions, and also in products such as earrings, piercings, etc., the customer cannot use the right of withdrawal/return due to hygienic reasons.
nowartjewelry.com uses SSL technology to ensure that you can shop securely while protecting the privacy of your personal information. When you shop from nowartjewelry.com, your credit card information is encrypted with a 256-bit encryption system on your computer and transmitted to your bank. In other words, all payment transactions are between you and your bank and are not seen or stored by nowartjewelry.com.
In order to provide you with better service at nowartjewelry.com, we request some of your personal information (name, age, areas of interest, e-mail, etc.). This information is used only within nowartjewelry.com to inform you about our periodic campaign studies and special promotional activities. nowartjewelry.com has the right to reach you for communication, marketing, advertising, promotion, notification and other purposes via letters, e-mails, SMS, phone calls and other means through your address, e-mail address, landline and mobile phone lines and other contact information that you have written in the site registration form or updated by you later. By accepting this privacy statement and membership agreement, you hereby accept and declare that nowartjewelry.com may engage in the communication activities specified above, unless you have given a written notice to the contrary. nowartjewelry.com; In order to ensure that your orders are delivered to you correctly, quickly and without any problems; it will share your address and contact information with its delivery solution partner, the Cargo company, on your behalf, as it receives this service from the relevant company.
Your information collected in the membership forms is never shared with third parties, except for the situations specified above, without your knowledge or instruction to the contrary, and it is not used for commercial purposes or sold for any reason other than its activities.
nowartjewelry.com analyzes and interprets the visitor movements and preferences it follows during the use of the site. This statistical data, which does not contain personal information, may be shared with nowartjewelry.com business partners in order to provide you with a more special and effective shopping experience.
The credit card information you share on the payment page is never kept on the servers of nowartjewelry.com or the companies that provide services to it, in order to maintain security at the highest level.
